Airlines Responding on Twitter

“Airlines Respond as Passengers Tweet Their Troubles,” reports NBC Dallas-Fort Worth, noting that American Airlines and Soutwest Airlines have started monitoring Twitter to show customers that they’re listening. And as its example, reporter Scott Friedman cites the experience of Sarah Hofstetter, whose American Airlines flight was delayed in January, prompting worries that she’d miss her connecting flight to Honolulu. While in flight, Hofstetter tweeted to @AmericanAir: “flt … Continue reading Airlines Responding on Twitter

Sen. Jill Tokuda | Photo by Ed Morita

Social Media in the Senate

The Honolulu Star-Advertiser reports on efforts in the Hawaii State Senate to improve communications and transparency through social media. Featured is Cassandra Harris (@CassandraHarris), who last year conducted a study of social media use within the City & County of Honolulu, and who is now the “social media specialist” for the Senate. Harris says: “The Millennial Generation created social media. The post-millennial generation is the … Continue reading Social Media in the Senate