Airlines Responding on Twitter

“Airlines Respond as Passengers Tweet Their Troubles,” reports NBC Dallas-Fort Worth, noting that American Airlines and Soutwest Airlines have started monitoring Twitter to show customers that they’re listening. And as its example, reporter Scott Friedman cites the experience of Sarah Hofstetter, whose American Airlines flight was delayed in January, prompting worries that she’d miss her connecting flight to Honolulu. While in flight, Hofstetter tweeted to @AmericanAir: “flt … Continue reading Airlines Responding on Twitter